We serve customers across Malaysia and Singapore. Pickup and delivery are included in all package prices. Contact us on WhatsApp for arrangements in your area.

No. Every package price is fully inclusive of home pickup, the freeze-drying process, labeling of all sachets, and home delivery back to you across Malaysia and Singapore. The only possible addition is for remote locations requiring special courier arrangements — this would be discussed and agreed before any collection.

Yes! If you're unsure about your volume, start with a smaller package and upgrade later. Contact us via WhatsApp and we can discuss options before or within the same collection window.

Choose the package that covers your volume. For example, if you have 8L of milk, choose the Essential Pack (up to 15L). We only charge for the package tier, not per litre. You only pay more if you exceed the upper limit — in which case we will contact you to discuss an upgrade or split order.

From the day we collect your milk to the day we deliver your powder sachets: 10–14 working days. You will receive WhatsApp updates when your batch enters processing, when freeze-drying is complete, and when your order is dispatched.

Yes, within the same collection. If you anticipate having more milk ready in the next few days before our pickup, let us know via WhatsApp and we will try to accommodate the additional volume. Once your batch has entered processing, we cannot add to it — but we can schedule a second collection for a new batch.

Your assigned WhatsApp coordinator will keep you updated throughout the entire process. You'll receive notifications when we confirm pickup, when your batch enters freeze-drying, when processing is complete, and when your order is dispatched. You can ask questions anytime via WhatsApp.

Our standard turnaround is 10–14 working days. The Supersaver Pack qualifies for priority processing with an 8–12 working day turnaround. During peak times, this may extend slightly, but we always prioritise speed and quality.

Every batch of milk is assigned a unique ID the moment it is collected. Your milk is processed in a completely dedicated run — never combined with any other mother's milk. Every sachet in your delivery is printed with your name and batch ID. We also return your original milk bags so you can cross-reference volumes.

No — this is one of the biggest advantages of freeze-drying over other preservation methods. The process uses no heat whatsoever. Antibodies (IgA, IgG, IgM), probiotics (Lactobacillus), proteins, fats, and all bioactive components remain intact. Studies show >95% retention of immunological properties.

Your freeze-dried breastmilk powder is stable for up to 3 years when stored at room temperature in a cool, dry place. Once you open a sachet and begin using it, consume the powder within 2 hours of reconstitution for food safety.

We follow pharmaceutical-grade sanitation protocols. All equipment is sterilised between batches, and we maintain strict quality control throughout the freeze-drying process. Your milk never comes into contact with equipment used for other batches.

We offer a 100% money-back guarantee. If for any reason your breastmilk cannot be processed for freeze-drying, you will receive a full refund. We address these on a case-by-case basis and will work towards a satisfactory solution. Contact us on WhatsApp and we will assist you.

Prepare a bottle of warm water at approximately 45°C and add the powder in the amount indicated on the sachet label. Stir gently until fully dissolved — about 20–30 seconds. Feed immediately. Once opened, consume within 2 hours. Do not microwave.

The minimum is approximately 150ml (about 5oz) for our Trial Pack. We recommend at least 300ml for a meaningful result. There is no maximum — our Supersaver Pack handles up to 30L.

Yes! One of the best features of freeze-dried breastmilk powder is its versatility. You can sprinkle it into formula for a nutrition boost, or mix it into purées and soft foods as your baby starts solids. This is a wonderful way to extend the benefits of your milk beyond bottle feeding.

Once reconstituted, the milk should be treated like fresh breastmilk. Consume within 2 hours at room temperature, or store in the refrigerator for up to 24 hours. You can also freeze reconstituted milk in ice cube trays for later use, following standard breastmilk storage guidelines.

Yes! If your frozen milk smells soapy, metallic, or bitter—and your baby refuses it—high lipase is the culprit. Freeze-drying neutralises excess lipase activity completely, so your baby will accept every feed. This is one of the most common reasons mothers choose our service.