Track Your Order
Enter your Batch ID (e.g., TBC-2026-0812) or phone number to see your order status.
🔍 Find Your Order
Enter your Batch ID from your WhatsApp confirmation, or your registered phone number.
Order Ref: —
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📋 Processing Status
Need Help With Your Order?
Our team is available Monday–Saturday, 9am–6pm. Replies within 2 hours during business hours.
💬 Contact Us on WhatsAppWhat Each Status Means
Here's what's happening at each stage of your order's journey.
Order Pending
Your order has been received. Our team will confirm your details and schedule your pickup window via WhatsApp within 4 business hours.
Order Confirmed
Your pickup window is confirmed and your slot is secured. Keep your milk frozen and ready. We'll send a reminder before we arrive.
Milk Collected
Your milk has been collected from your home and is in transit to our facility in pharmaceutical-grade insulated containers. A WhatsApp receipt has been sent.
In Processing
Your milk has been assigned its unique Batch ID and is currently undergoing pharmaceutical-grade freeze-drying. This stage typically takes 2–5 working days.
Quality & Packaging
Freeze-drying is complete. Your powder is being quality-checked, portioned, and sealed into your custom-labeled sachets. Almost there!
Delivered
Your order has been delivered to your home. Enjoy your freeze-dried breastmilk! If you have any questions, WhatsApp us anytime.